We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this water bottle! It has such a soft feel to it. I am going to order another as a gift. I am able to attach this to my dog’s leash with the carabiner it came with. And I only need a little bit of water while I am on my hour long walk with my dog so it works our perfect. I’m looking forward to taking this in to the woods with me this summer.
I live in a very hot climate so I drink a lot of water. I don't like buying bottled water because it seems wasteful. I bought this to try to cut down on my ecological footprint. It's very nice and the color is spot on. It doesn't leak and comes with a carabiner to clip it to your bag. I also appreciate that it can collapse for easy storage.
So perfect for travel; easily attaches to my diaper bag or backpack, takes up very little space when empty, no worrying about broken glass or single-use plastic when out and about. What an awesome water bottle! Will be ordering more for the rest of the family!
I use this product a lot in my daily life, whether it be at school, at home, or just walking around! Its great compact size holds a bunch of water without taking a lot of space. It eventually began to leak out of where the bottle beets the cap, but a quick tighten fixed it. This is a very good product!
Great for traveling and amusement parks! Easy to clean (we only use water in them)
Great quality! The top is “screwed” to secure its closure. This is a great feature.
I got these for my girls and they love it!