We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It doesn't remove the hairs at 100% but well, I haven't found any brush to do it either. It's not too big so you'll have to give a few passes, but it's very comfortable to grab the round handle. The brush is fine for soft armchairs or surfaces. It is very comfortable to turn it and clean, the hairs are staying in an easy-to-access warehouse. I 've used it in clothes and the truth that for clothes I didn’t like it. If it's for armchairs, carpets or similar, yes, I recommend it.
As soon as I received the product I tried it and the results are very good!! It feels a little fragile but I think that if used in a cautious manner it can last for a good amount of time. Yes, it's a wonder how it picks up the hairs! I have two cats and a dog and I was desperate with so much hair, but here is the solution.
So in love with this product. Works like on the sofa and on the clothes. Collects wool from the cat and hair perfectly. I have 6 cats and 1 short haired dog, it removes everything!!!
It does its function, cleans quite well. Besides that the brush itself is very aesthetic.
Wonderful. Helps to clean clothes quickly and easily.
Exactly like the pictures. The brush works well.
Good product, it’s my second time that I order it
A good remover. The handle is comfortable.
cute item and very easy to use!
Not really effective.
amazing product !!!